General Enquiries
Questions about the collection, the website or where to begin.
Send a general enquiry ↗
WE’D LIKE TO HEAR FROM YOU
Get in Touch With AUSGrandStays
A thoughtful escape starts with a conversation. Tell us what you have in mind.
Every good journey begins with a few questions. Whether you are exploring an Australian escape, comparing the character of our three hotel concepts or looking for information about a particular stay theme, we welcome the opportunity to understand what you have in mind. Use the form below to share the details that matter, from your preferred destination to the pace and purpose of the visit.
Accommodation questions might include room categories, sleeping preferences, accessibility requirements or the arrangements you would like confirmed before travelling. You can also ask about the dining and leisure themes described throughout the collection, or explain an occasion that calls for a more personal approach. Specific facilities, availability, prices and services need confirmation; an enquiry is a starting point for that conversation rather than a booking.
We also welcome relevant partnership proposals and general questions about AUSGrandStays. Choose the hotel of interest, or select General Enquiry if your message concerns the collection as a whole. A clear subject and a brief explanation of what you need will help keep the conversation focused. Please include only the personal information needed to discuss your request. There is no need to send payment card details, identity documents or sensitive medical information through this form.
Hotel Information
Accommodation preferences, destination details and individual stay requests.
Ask about a hotel ↗Partnerships & Collaborations
Relevant opportunities and thoughtful ideas for working with the collection.
Start a conversation ↗
TELL US A LITTLE MORE
Your Enquiry
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A CLEAR STARTING POINT
Making the Most of Your Enquiry
To help us understand an accommodation enquiry, include the destination you are considering, your preferred dates and the number of people travelling. If the dates are flexible, mention that as well. Describe any essential requirements in ordinary language and distinguish them from preferences that you would be comfortable discussing. This helps frame a useful conversation without assuming that particular rooms or services can be provided.
For a partnership proposal, explain your organisation, the nature of the opportunity and why it is relevant to the collection. General questions about the website, its content or privacy choices can use the same contact route. Please avoid including confidential documents or unnecessary personal information in an initial message. If more detail is needed, the appropriate way to provide it can be discussed separately.
Submitting an enquiry does not create a reservation, confirm availability or authorise a payment. Travel arrangements should be made only after the relevant accommodation and service details have been directly confirmed. Response processes can vary according to the nature of the request; no particular turnaround is promised on this page. Keep a copy of the information you send and check the email address you provide so a reply can reach you.
Questions about gambling harm are best directed to independent support services, whose contact details are on our Responsible Gambling page. This website’s enquiry form is not an emergency or counselling service. If your message concerns an existing booking made with another provider, contact that provider directly using the details supplied with your confirmation.